Last Updated: 06 October 2025
Eagle Nest Security Services Ltd. (referred to as “We,” “Us,” or “Our”) is committed to protecting the privacy and security of your personal data. We are a UK-based, ICO registered (Information Commissioner’s Office) company and act as the data controller for the information we process.
This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Contact Information
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
Company Name: Eagle Nest Security Services Ltd.
Email: info@eaglenestsecurity.co.uk
Phone: +44 7848 166899
Company Number: 14595351
VAT Number: 446280588
2. Information We Collect
We collect and process personal data that falls into the following categories:
Category of Data | Purpose & Examples |
|---|---|
Client/Prospect Data | Names, job titles, company addresses, phone numbers, and email addresses used for generating quotes and delivering Static Guarding or Key Holding services. |
Operational Data | Site access codes, alarm codes, keys, risk assessment reports, patrol logs, and incident reports. (Often anonymized or pseudonymized where possible). |
Employee/Contractor Data | license details, vetting information, DBS checks, training records, and compliance documentation (Governed by separate staff privacy notice). |
Website Data | IP address, browser type, location data, and website usage collected via cookies and analytics tools. |
3. How We Use Your Data
We rely on the following legal bases under to process your personal data:
Contractual Necessity: To perform the Security Services you have contracted us to provide (e.g., deploying Mobile Patrols or processing access data for Concierge Services).
Legitimate Interests: To manage and improve our business operations, maintain the quality standards required by ISO 9001, and market our services to existing clients.
Legal Obligation: To comply with legal requirements, such as health and safety (e.g., Safe Contractor Approved requirements) or HMRC obligations.
Consent: We will rely on consent for specific processing activities, such as sending marketing newsletters (which you can opt-out of at any time).
4. Data Sharing and Disclosure
We only share your personal data when strictly necessary and legally permitted:
Sub-processors: When deploying services like Key Holding, we may share relevant operational data with vetted sub-contractors, provided they adhere to our quality standards.
Legal Authorities: When required by law (e.g., in response to a court order, police request, or regulatory investigation).
Business Transfers: In the event of a merger, acquisition, or sale of assets.
We will never sell your personal data to third-party marketing companies.
5. Data Security
We have implemented technical and organizational measures to ensure the security of your data, including encryption, access controls, and regular training for our staff, adhering to principles for information security where applicable. However, no internet transmission is 100% secure.
6. International Transfers
All operational data and client data are stored and processed within the UK or European Economic Area (EEA). If we ever need to transfer data outside the , we will ensure adequate protection is in place as required by .
7. Your Rights Under GDPR
Under , you have several rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure (‘Right to be Forgotten’): You can request the deletion of your data where there is no legal requirement for us to keep it.
Right to Restriction of Processing: You can request that we limit the way we use your data.
Right to Data Portability: You can request to receive your personal data in a portable, structured format.
Right to Object: You can object to the processing of your data, particularly for direct marketing purposes.
To exercise any of these rights, please contact us at info@eaglenestsecurity.co.uk.
8. Changes to this Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date.
Need Further Compliance Information?
If you are unsatisfied with our response to your privacy concern, you have the right to lodge a complaint with the UK supervisory authority: The Information Commissioner’s Office ().